Returns & Refunds

Short version: our stories are digital, so they can’t exactly be mailed back with a “Return to Sender” sticker. Long version below…

1 – Digital Products Only

All items sold on certifiedsilly.com are instant digital downloads (PDFs, MP4s, ZIPs, etc.). Once you click Buy Now and the file hops onto your device, we can’t yank it back through the internet—so all sales are final.

2 – Faulty File? We’ll Fix It

If your download arrives corrupted, missing pages, or Wuby has chewed the corner off the PDF:

  1. Email us at [email protected]
  2. Include your order number (and a quick description of the glitch)
  3. We’ll send you a fresh, working file—usually within 24 hours

We define “faulty” as: the file won’t open, pages are blank, audio is missing, or a download link is broken. Typos, bad puns, or Wuby’s sneezes do not count as faults.

3 – No Change-of-Mind Refunds

Because our products are digital and delivered instantly, we can’t accept returns if you simply change your mind, your kid suddenly prefers dragons to wolves, or your dog eats your iPad. Please preview product descriptions carefully before purchasing.

4 – Exchanges

Need a different file format (ePub instead of PDF)? Contact us and we’ll try to accommodate—no extra cost if the format is available.

5 – Chargebacks & Fraud

We monitor fraudulent activity. If a payment is disputed after a successful download, we may restrict future purchases from that account (plus Wuby will snort disapprovingly).

6 – Contact

Questions? Problems? Want to compliment Rusty’s moustache?
Email [email protected] or use our Say Hello form. We respond faster than a dingo chasing a sausage.